By: Other Other
Abstract: Inprise Corporation (Nasdaq: INPR) today announced that it will centralize its European customer support operation in Amsterdam to provide 24x7 customer support throughout Europe.
SCOTTS VALLEY, CALIFORNIA-October 15, 1999-Inprise Corporation (Nasdaq: INPR) today announced that it will centralize its European customer support operation in Amsterdam to provide 24x7 customer support throughout Europe. The announcement follows the recent expansion of Inprise's European Professional Services Organization (PSO) to provide a center of excellence in CORBA and Application Server consulting skills.
Inprise is establishing a Worldwide Customer Support Group with three major support centers around the globe in: Scotts Valley, USA; Singapore; and Amsterdam, the Netherlands. It will operate as a separate entity from the PSO in order to ensure that customers have access to a dedicated expert resource at all times. Charles Odinot will head up the European operations.
"In creating a centralized European customer support operation, we're looking to provide our enterprise and developer customers and partners consistently high levels of support at all times," commented Gidi Schmidt, vice president and general manager Europe. "Our goal is to put in place a new customer service architecture that combines a first-class support operation with the consulting services our PSO already offers. The benefit for our customers and partners is that we can now provide them with assistance at all stages of project development from initial consulting, through development to deployment and management."
The group will provide support across the whole range of Inprise's Borland development tools, enterprise integration and database products, and will service customers both in Europe and worldwide, as part of Inprise's 24x7 global support environment.
"This is a major step forward for the way we deliver support to our enterprise customers and to the developer community," added Charles Odinot, European Support Center Director. "We are aggressively hiring engineers and are in the process of restructuring the current organization to facilitate the expansion of the European Support Center."
Customers will be able to access customer support through local call numbers in all major countries, and customer queries will be routed and handled directly through the Amsterdam center. Support services will also be provided via email and through the Inprise website. Inprise will inform customers with existing support contracts of any changes to access numbers in due course.
About Inprise Corporation
Inprise Corporation is a leading provider of Internet-enabling software and services designed to simplify the complexity of application development for corporations and individual programmers. Inprise delivers integrated, scalable and secure solutions, distinguished for their ease of use, performance and productivity. Committed to open platforms, Inprise continues its tradition of service and support for the millions of software developers around the world through its online developer community and E-commerce site-http:community.borland.com providing a range of technical information, value-add services and third-party products. Founded in 1983, Inprise is headquartered in Scotts Valley, California, with operations worldwide. The European headquarters is based in Amsterdam, the Netherlands.
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